Call Us: 704-795-9349

Water Heater Repair

Water heaters perform an important function in that they heat the water that we use in cooking, cleaning and bathing. The function they perform is essential, but it’s not complicated.

As appliances go, water heaters are not complicated. There are not a lot of moving parts and the mechanics are actually pretty simple. And yet, there are things that can go wrong. Water heaters eventually wear out. Thermostats, which control the temperature of the water can break. Thermal couplers that ignite the burners to heat the water can malfunction. And, the tank that holds the water can rust and start leaking.

The things that can go wrong typically fall into about 4 different categories:

  1. Temperature
    If the water coming out of your tank is too hot, it can be caused by a few things. The temperature may be too high on the thermostat located on the outside of your water tank. And, if you water temperature is not hot enough, that temperature may not be set high enough. Also, sometimes flushing the water heater and ridding it of sediment may eliminate the problem of inconsistent water temperatures.

    It may be something that simple. It may be something more complicated. It could be that the thermostat is broken or malfunctioning, or it may be that the temperature pressure valve may be defective or malfunctioning. It’s possible the pilot light has gone out. While some of these items may be repaired by someone who is handy, oftentimes they turn out to be a bit more complicated and consequently, we recommend hiring a licensed plumber.

  2. Not enough hot water
    This could also be the result of sediment having built up in your water tank, and if so, flushing the tank will help. But, as with everything else, it could be something more involved. For instance, it could be a broken dip tube. This is the small hose that feeds cold water into the bottom of the water tank. If this breaks, it affects the ratio of the hot/cold mixture of water. The tube can be replaced, but it may not be a cost effective repair and should be done only by a qualified plumber.

  3. Smells or tastes bad
    This can be caused by hard minerals that can affect not only the taste, but the smell AND the color of your water. You can always flush the tank to see if that fixes the problem. If not, your solution may be to consider installing a whole house water filtration system.

    In addition, and especially as it relates to hot water, the problem could be caused by the deterioration of the anode rod. This is a metal rode that runs down the center of the interior of your water tank. Again, you can try flushing, but chances are this is going to require a more extensive and more costly repair.

  4. Gas smell coming from water tank
    This can be caused when the pilot light goes out. The pilot light can go out because of something as simple as a draft, or it can go out because the thermal coupler is malfunctioning. Once the gas smell has dissipated, you can try relighting the pilot light by following the directions on the side of your water heater. If it lights and stays lit, than it was probably a minor issue. However, if it won’t light or won’t stay lit, it is probably in need of a new thermal coupler. In any case, please be advised that dealing with gas problems or leaks is nothing to be taken lightly and should always be handled by a trained professional.

Tankless Water Heater Repairs

Tankless water heaters are extremely durable and well designed. They last up to 25 years and require little maintenance over their lifetime. If it ever needs to be serviced, any single part can be replaced and fixed… a huge advantage over a tank-style water heater. At Three Way Plumbing, we are certified as both installers and service reps for Noritz, Rheem and Rinnai tankless water heaters and have also worked on virtually all other brands. Many companies are only certified as installers and are not trained to service and repair tankless units. Call us if you have any concerns about your tankless water heater’s performance.

When You Need Hot Water, Three Way Plumbing Is Ready To Help

Whether you need a water heater repair, an evaluation, or a new water heater, our local plumbers are available to serve all of the Greater Charlotte area including Lake Norman, Mooresville, Concord, Huntersville, and the Weddington areas. We are licensed in both North Carolina and South Carolina. Call or Schedule Online today!