Honesty - Integrity - Reliability
Three-Way Plumbing Services, Inc. has been in business serving clients in the greater Charlotte metro and surrounding areas for the last 19 years. We are a “family” business that believes that our employees as well as our valued clients are a part of our “family” and should be treated with the utmost respect. We believe in providing only the highest quality service experience that we expect to receive when we are in need of services ourselves. This is why we have grown substantially through repeat business and referrals over the last 18 years. We are the plumbers Charlotte calls! Without our great clients and our great employees, we could not have become the most referred plumber in the area! Below is our code of ethics that we strictly adhere to every single day we are in business.
OUR MISSION STATEMENT
Our mission at Three-Way Plumbing is to provide a memorable service experience founded on honesty, integrity and reliability. We always educate our clients toward informed decision making – ultimately solving problems, protecting from disease, maintaining comfort and improving quality of life.
OUR CODE OF ETHICS
First and foremost we respect our customer’s time.
We are forthright and truthful in our dealings with customers, employees, vendors, and others. We keep our promises.
Respect for the Law
We adhere to all laws, regulations and ordinances that pertain to the plumbing industry as prescribed by federal, state, municipal and county governments. We practice proper financial and accounting procedures in accordance with all laws governing business.
We install, service, repair and replace plumbing systems and parts in strict accordance with the highest industry standards.
Safety & Reputation
We maintain a clean, safe, respectable and reputable place of business that reflects the high standards of our company.
We support each member of the team to strengthen the company and build successful long-term relationships. We are not just a plumbing contractor, we are a full-service team
We maintain the highest quality customer service to encourage repeat business and enduring relationships with our customers.
Respect for Others
We treat our customers, fellow employees, and other industry professionals with the utmost respect.
We show the utmost respect for the sanctity of our customers’ homes and their privacy.
We value fair competition. We advertise, promote and market fairly and accurately and in a manner that reflects the high standards of the company. There are other plumbing companies, but there is only ONE Three-Way Plumbing!